Web Hosting Lesson Number One No Go Daddy

Before I spend any words or time on the more viable web hosting companies, or even the technicalities of web hosting,  please,  on the behalf of web developers everywhere, please,  do not use Go Daddy as your web host.  If you want to buy one, or a dozen of their “cheap” domains, fine.  But quite frankly in my experience, and many others, their web hosting services have some pretty big drawbacks.  For me the biggest ones were the (lack of) support, and that GoDaddy imposes limitations of some very common and vital software functions necessary to secure and optimize sites.   But in a major tribute to their level of commitment to making my job harder, and if possible, even more annoying than these major shortcomings,  is the complicated layout and constant “up sell” of their control panel.

The most problematic  of the above complaints, is that the support sucks.  There is just no other way to say it.  Not only do they not fix the problems, they seem incapable of even understanding the problems are. It seems their support is geared towards “damage control” and “it’s not our fault” rather than “problem fixed”.  On the several occasions that I’ve had the displeasure of working on a GoDaddy hosted site, 100% of the  support responses that I received from them did not even address the issues mentioned in the original trouble tickets in the first round of emails, and  the initial response took around 3-7 days to get. And if you call them, best have your wallet out, and two or three hours to spare.  In every case, Google provided more support than did GoDaddy’s support.

The last, and I mean, the very last time, I worked on a site that was hosted by GoDaddy, I told the client that if he did not switch hosts, he could find another developer.  This was a series of emails which contained the details of a very basic, specific, and common WordPress vulnerability problem that required a simple fix on their end.  All I wanted was to know if they could provide the solution, which other hosts that I used at the time had already provided.  At no time over the course of over two weeks, two phone calls and five emails, did they ever address the problem, provide an alternative solution or even directly say yes we can do it, or no we can’t.

Maybe their “Website tonight” cookie cutter products are better supported, or easier to use, I personally have never used them, mainly because my clients usually want more bells, whistles and other customizations than they provided at the times I looked at it.

But honestly, the best advice that I can give you on web hosts is not to use GoDaddy.

Of course, GoDaddy isn’t the only less than perfect webhost.  There are many others out there that are even worse!  Even companies that seem to be O.K. at first can, over time, either start to get behind in technology or worse, over crowd their servers resulting in those servers lagging or crashing.

At this moment, I could tell you go to HostGator, or IXWebhosting, who are my choices for their excellent services, technical support that actually give you answers and fixes.   But the internet, the technologies and the companies that provide them can change quickly, and often do.  Before you sign up for any web host you should really do your homework.

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